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The Reserve Bank of India had on October
07, 2025, issued the draft Master Direction

• Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2025, seeking feedback from the stakeholders and the public. Accordingly, the Reserve Bank of India has issued the following Master Directions, specific to each category of regulated
  entity:
• Reserve Bank of India (Commercial Banks – Internal Ombudsman) Directions, 2026
• Reserve Bank of India (Small Finance Banks – Internal Ombudsman) Directions, 2026
• Reserve Bank of India (Payments Banks Internal Ombudsman) Directions, 2026
• Reserve Bank of India (Non-Banking Financial Companies – Internal Ombudsman) Directions, 2026
• Reserve Bank of India (Non-Bank Prepaid Payment Instruments Issuers – Internal Ombudsman) Directions, 2026
• Reserve Bank of India (Credit Information Companies – Internal Ombudsman) Directions, 2026